Responsible Gaming

Gambling Should Be Entertainment

At e-mmediate.co.nz, we are committed to promoting responsible gaming. Gambling should only be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Please gamble only with money you can afford to lose.

If you choose to play at online casinos using Neosurf or other payment methods, do so responsibly and within your means.

Age Verification

Online gambling is strictly for individuals aged 18 years and older in Australia, or the legal age of majority in your jurisdiction, whichever is higher. By accessing casino services, you confirm that you meet the legal age requirement in your location.

If you are under the legal gambling age, please do not access gambling platforms.

Warning Signs of Problem Gambling

Be aware of these warning signs that may indicate a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Hiding gambling activity from family, friends, or partners
• Spending more time or money on gambling than intended
• Feeling anxious or irritable when not gambling
• Neglecting work, school, family, or social responsibilities
• Borrowing money or going into debt to fund gambling
• Using gambling to escape problems or negative emotions
• Failed attempts to reduce or stop gambling
• Lying about the extent of gambling activity
• Experiencing relationship or financial difficulties due to gambling

If you recognise any of these signs in yourself or someone else, seek help immediately.

Self-Help Tools & Player Protections

Most responsible online casinos offer built-in tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit in a day, week, or month
• Loss Limits: Set a maximum amount you are willing to lose during a session
• Reality Checks: Receive reminders of how long you've been playing and how much you've wagered
• Session Time Limits: Automatically end your gaming session after a set period
• Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms
• Account Cooling Off: Take a break from your account for a specified period

We encourage you to use these tools proactively to maintain responsible gambling habits.

Support Organizations & Resources

If you are struggling with problem gambling, professional help is available. The following organisations offer free, confidential support:

Australia

• Gambling Help Online – Free counselling and support services
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call)

United Kingdom

• GamCare – Support for problem gambling
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme
  www.gamstop.co.uk

Canada

• Responsible Gambling Council – Evidence-based prevention and treatment
  www.responsiblegambling.org

United States

• National Council on Problem Gambling – Treatment referrals and support
  www.ncpgambling.org
  Phone: 1-800-522-4700 (confidential helpline)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – German Federal Centre for Health Education
  Telephone Counselling: 0800-1 372 374 (free)

Support is confidential, free, and available 24/7 in most jurisdictions.

Take Action Now

If you or someone you know is struggling with problem gambling, please reach out for help today. There is no shame in seeking support. Professional counsellors are ready to assist you.

You are not alone, and help is available.

Visit one of the support organisations listed above or contact your local gambling helpline immediately.